Shipping policy

At Pettago, we are committed to providing a transparent, reliable, and efficient shipping experience for our customers within the United States. This policy outlines our shipping procedures to ensure clarity and trust.

1. Shipping Cost & Fees

We believe in simple, transparent pricing.

  • Shipping Rate: $3.99

  • Hidden Charges: No hidden fees or additional handling charges at checkout.

  • Currency: All prices are listed in United States Dollars (USD).

2. Delivery Schedule (Summary Table)

To help you understand when to expect your order, we follow this timeline:

Information Details
Shipping Fee $3.99
Order Cut-off Time 5:00 PM (GMT-05:00) Eastern Standard Time (Mon-Fri)
Handling Time 1–3 Business Days (Mon-Fri)
Transit Time 3–4 Business Days (Mon-Fri)
Total Delivery Time 4–7 Business Days

Note: Orders placed after 5:00 PM EST, on weekends, or on U.S. public holidays will be processed the next business day.

3. Order Cancellation & Changes

We understand that plans can change.

  • Cancellation Window: You may request a cancellation within 12 hours of placing your order.

  • In-Process Orders: Once an order has entered the handling or shipping stage (usually after 12 hours), we cannot cancel it.

  • Contact: To cancel, please email us immediately at support@pettago.store .

4. Shipping Carriers & Tracking

We partner with trusted carriers to ensure safe delivery:

  • Carriers: USPS, FedEx, UPS.

  • Tracking: Once shipped, you will receive a confirmation email with a tracking number. Please allow 24 hours for the carrier's system to update.

5. Shipping Regions & Address Accuracy

  • Regions: We currently ship within the United States only. No international shipping is available.

  • Address Accuracy: Customers are responsible for providing correct addresses. Pettago is not responsible for delivery issues due to incorrect information. Re-delivery costs for returned items are the responsibility of the customer.

6. Damaged or Lost Items

If your order arrives damaged or is lost in transit, please contact us at support@pettago.store within 48 hours of the expected delivery date. Please include your order number for faster assistance.

Business Information:

Shop Name: Pettago 

Phone:  +1347-807-1738

Email: support@pettago.store

Live Chat: Available on our website

Address: 1900 Albemarle Rd, Apt 9A, Brooklyn, NY 11226, USA

Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (EST)