Payment Policy

Payment Policy

At Pettago, your shopping experience is our top priority. To ensure secure and convenient transactions, we accept a wide range of trusted payment methods for all purchases made on our website.

 Accepted Payment Methods

We currently accept the following payment options:

  • Credit & Debit Cards: Visa, MasterCard, American Express, Discover.

  • Digital Wallets: PayPal, Shop Pay, Google Pay.

 Secure Transactions

Your payment information is protected using industry-standard encryption. Pettago does not store your credit card details, and we do not share your financial information with any third parties.

  • SSL Encryption: We use Secure Sockets Layer (SSL) technology to encrypt your personal and payment information during transmission.

  • PCI Compliance: Our payment processing systems are PCI DSS compliant, ensuring that your credit card data is handled with the highest level of security.

  • No Stored Data: Pettago does not store your full credit card numbers or CVV codes on our servers.

 Currency

All orders are processed in United States Dollars (USD). While we currently ship only within the United States, please note that if you use a non-US bank account, your financial institution may apply conversion fees. These charges are determined solely by your bank.

 Order Confirmation

After your payment is successfully completed, you will receive an order confirmation email containing:

  • Your unique Order Number.

  • A complete Payment Summary.

  • Estimated delivery information. If you do not receive an email within an hour of purchase, please check your spam or junk folder before contacting support.

 Failed or Declined Payments

If your payment is declined, please verify the following:

  1. Your billing address matches the address on file with your bank.

  2. You have sufficient funds for the transaction.

  3. Your card has not expired. If you still experience issues, please contact your bank or try an alternative payment method.

Refunds & Taxes

  • Refunds: All refunds are issued back to the original payment method in accordance with our Refund and Return Policy.

  • Taxes: Applicable sales taxes are calculated based on your shipping destination and are clearly displayed at checkout. Customers are responsible for all taxes associated with their purchase.

Business Information:

Shop Name: Pettago 

Phone:  +1347-807-1738

Email: support@pettago.store

Live Chat: Available on our website

Address: 1900 Albemarle Rd, Apt 9A, Brooklyn, NY 11226, USA

Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (EST)