Refund policy

At Pettago, we are committed to ensuring complete customer satisfaction. We accept returns and exchanges for eligible products in accordance with the terms outlined below. This policy applies to all orders shipped within the United States.

1. Return Window

Customers have a 30-day return window from the date of delivery to initiate a return. Requests made after this 30-day period are not eligible for a refund or exchange.

2. Return Eligibility

To be eligible for a return, your item must meet the following criteria:

  • Condition: The item must be new, in its original packaging, and never used.

3. Return Fees & Costs

We believe in transparent pricing and a stress-free shopping experience:

  • Restocking Fee: $0.00 (We do not charge any restocking fees).

  • Return Shipping Cost: $0.00 (Free Returns). We provide a pre-paid shipping label for all eligible returns.

4. Reasons for Return

We accept returns for various reasons, including:

  • Defective or damaged products.

  • Incorrect items shipped.

  • Customer reasons, such as change of mind, wrong size, or unwanted item.

5. Return Process

To initiate a return, please follow these steps:

  1. Contact support@pettago.store within 30 days of delivery.

  2. Provide your Order Number, reason for return, and any supporting photos (mandatory for damaged or defective items).

  3. Our support team will review your request and provide a pre-paid shipping label along with specific instructions on how to send your package.

  4.  Return Address: 1900 Albemarle Rd, Apt 9A, Brooklyn, NY 11226, USA 

6. Refund Process

Once we receive and inspect your returned item, we will process your refund.

  • Timeline: Refunds are issued to the original payment method within 7 business days.

  • Confirmation: You will receive an email notification once the refund has been successfully processed.

7. Damaged, Defective, or Wrong Items

If you receive a product that is damaged, defective, or not what you ordered:

  • Contact us at support@pettago.store within 48 hours of delivery.

  • Please include photos of the item and the packaging, along with your order number.

  • Pettago will prioritize a free replacement or a full refund for these cases.

8. Exchanges

We accept exchanges for eligible products. Contact our support team within 30 days of delivery with details of the item you wish to exchange. The replacement item will be shipped once the original product is received and verified by our team.

Business Information:

Shop Name: Pettago 

Phone:  +1347-807-1738

Email: support@pettago.store

Live Chat: Available on our website

Address: 1900 Albemarle Rd, Apt 9A, Brooklyn, NY 11226, USA

Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (EST)